Customer Experience Product Management Internship

Customer Experience Product Management Internship

Job ID 
Program Management
Posting date 
Remote base 

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat's Customer Experience and Engagement (CEE) team is looking for a product management  intern to join us in Raleigh, NC. In this role, you'll research and analyze competitors support offerings, help create documentation for current offerings, and help build tools that allows us to better run our business. You will work cross-functionally with Red Hat’s Products and Technologies (PnT), Finance, Sales, Services, and Operations organizations to help accomplish achieve these outcomes.


Primary job responsibilities

  • Research and monitor industry innovations includes analyzing the competitive support offering landscape
  • Document life cycles and features of current CEE Services
  • Build tools to help Regional Service Managers to see their business in real time to enable them to make business decisions

Required skills

  • Strong work ethic
  • Excellent written and verbal communication skills                                              
  • Must be detail oriented and possess excellent follow up skills
  • Working towards Bachelor's or Master’s Degree in a Business Administration or similar business discipline




Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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