Technical Account Manager

Technical Account Manager

Job ID 
59048
Department 
Technical Support
Location 
KR-Seoul
Posting date 
8/31/2017
Remote base 
..

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Account Manager for our enterprise customers to join us in Seoul, South Korea. In this role, you’ll enable our customers’ technical environments to run efficiently so that they can focus on growing their businesses. You’ll build, maintain, and grow long-lasting loyalty between Red Hat and our customers. As a Technical Account Manager, you'll provide personalized support and guidance, cultivating meaningful relationships with our customers as you seek to understand their IT infrastructures, internal processes, and business needs. You’ll tailor support to each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development (R&D), Product Management, and Global Support teams to debug, test, and resolve issues.

Primary job responsibilities

  • Perform technical reviews and share knowledge to identify and prevent issues
  • Understand and support our customers' technical infrastructure, hardware, and offerings
  • Perform initial or secondary investigations and respond to online and phone support requests
  • Deliver key portfolio updates and help our customers implement upgrades
  • Manage customer cases and maintain clear and concise case documentation
  • Build a sense of trust with customers and serve as their advocate within Red Hat

Required skills

  • 4+ years of Linux or UNIX system administration experience
  • Excellent understanding of Linux, the Linux kernel, and Linux filesystem
  • Working experience with a variety of hardware vendors
  • Ability to manage multiple issues and projects while maintaining high attention to detail
  • Ability to deliver high-quality support to bolster existing enterprise customer and partner relationships
  • Experience in a support, development, engineering, or quality assurance organization
  • Outstanding written and verbal communication skills; ability to explain complex information to customers both clearly and concisely
  • Good language skills in English


The following are considered a plus:

 

  • Bachelor's degree or equivalent in a technology-related discipline; computer science, or engineering
  • Understanding of enterprise applications like SAP
  • Red Hat Certified Engineer (RHCE) certification


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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