Business Systems Analyst

Business Systems Analyst

Job ID 
59023
Department 
Information Technology
Location 
US-NC-Raleigh
Posting date 
9/14/2017
Remote base 
..

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat IT Sales team is looking for a Business Systems Analyst to join us in Raleigh, NC. In this role, you will ensure global readiness across the organization, specifically with CRM (Salesforce.com) process and tool enhancements. You'll facilitate discussions with global representatives to create strategies and define business requirements for the roll out of sales related projects, both large and small. We will need you to own the training, documentation, communication, and adoption strategies for projects.

Primary job responsibilities

  • Document as-is and to-be process flows highlighting recommendations for improvement
  • Use data to guide business impact decisions
  • Analyze business workflows and technical requirements to create and refine user stories for the project backlog
  • Research potential solutions using various resources, including Salesforce.com and other third-party applications
  • Analyze current business processes, suggest improvements, and participate in the implementation of new functionality
  • Define technical requirements for developers and provide suggestions during the development stage that meet the customer's business needs
  • Assist change management teams in the creation of scripts to be used during user acceptance testing
  • Work with internal training team to ensure new functionality is clearly documented and is reflected accurately in training materials

Required skills

  • Bachelor's degree; MBA is preferred
  • 4+ years of experience working with Salesforce.com
  • 3-5 years of experience as a business analyst or project manager in a software or technology company
  • Highly experienced in building business requirement documents
  • Motivated to impact stakeholders for changes required to better serve the business
  • Experience delivering upon implementation and deployment plans
  • Experience working with international teams and projects
  • Excellent written and verbal communication skills
  • Good presentation and relationship-building skills
  • Willingness to work extended hours during periods of high demand
  • Ability to conduct calls between the hours of 8 p.m. to 11 p.m. EST if needed
  • Willingness to travel within the U.S. and internationally
  • Change management experience is a plus


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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