Middleware Support Engineer

Middleware Support Engineer

Job ID 
Technical Support
Posting date 
Remote base 

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled Java expert to join our team of Middleware Engineers supporting Red Hat JBoss Middleware as a Technical Support Engineer in Pune, India. In this role, you will assist customers with middleware code and architecture, ensuring that our highly-valued customers get the most out of our offerings. Your role will extend well beyond product support, as you will take on the role of a trusted partner to our enterprise customers by offering developer-to-developer assistance for Red Hat JBoss Middleware open source software. This means you’ll work closely with junior and senior engineers and developers to write new code, fix and improve existing code, and provide highly technical solutions to support requests. As a Technical Support Engineer, you will write patches, provide Red Hat JBoss Middleware updates, and contribute ideas through participation in an open and collaborative team environment. This is a highly skilled role that requires an engineer with initiative.

Primary job responsibilities

  • Provide high, detailed level of technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings
  • Engage and collaborate with open source developers around the world
  • Offer developer-to-developer assistance for Red Hat JBoss Middleware
  • Work alongside in-house developers, write new code, fix and improve existing code, provide highly technical solutions, and contribute to the Red Hat JBoss Middleware and open source software communities
  • Serve as a technical point of contact for a technology of your choosing within Red Hat JBoss Middleware
  • Develop patches and feature requests to provide upstream to the community and downstream to customers
  • Advise customers on JEE architectural design decisions
  • Work with other open source projects to help customers integrate Red Hat offerings with their applications

Required skills

  • 4+ years of professional JEE platform experience
  • Deep experience with one or several JEE or application server technologies like JMS, JWS, Java Servlets, JSP, JDBC, RichFaces, Apache Tomcat, or Java DataSource
  • Solid knowledge of the JEE platform
  • Practical experience with application server technologies like Red Hat JBoss Middleware, IBM WebSphere, and Oracle WebLogic
  • Experience with databases and SQL
  • Solid troubleshooting and debugging skills and passion for problem solving and investigation
  • Ability and willingness to learn new open source middleware technologies
  • Clear and effective written and verbal communications skills in English
  • Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates
  • Solid understanding of Java programming API's and popular Java frameworks is a plus
  • Bachelor’s degree in engineering or computer science is a plus; candidates with equivalent experience within the enterprise IT sector will also be considered

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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