At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Open Innovation Labs is looking for an Engagement Lead to join us in Boston, MA. In this role you will work in a residency-style role, working together with customers in small teams to build, test, and iterate over innovative application prototypes attached to real business value. You’ll use a variety of modern application development practices, along with emerging technologies from open source communities, to get it done. As an Engagement Lead, you will be the key part in the process of guiding agile transformations and coaching and nurturing fledgling owners of our offerings. You’ll also be involved in the wider transformations our customers are going through, serving as a catalyst, so you should feel comfortable talking to C-level executives about how we can support their business goals as well as running workshops and putting together strategic proposals that support these transformation initiatives. You'll support everything from the selling and scoping of Open Innovation Labs residencies and projects to managing the delivery team's work, ensuring customer success. Throughout the lifecycle of a residency or project, you will have control and oversight from start to finish, including determining the scope details and monitoring the project's progress to ensure it conforms to customer expectations and contractual agreements.
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