Technical Account Manager

Technical Account Manager

Job ID 
56244
Department 
Technical Support
Location 
DE-Grasbrunn
Posting date 
8/18/2017
Remote base 
..

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat's Customer Experience and Engagement (CEE) team is looking for a Senior Technical Account Manager to join us in Munich, Germany. In this role, you'll provide personalized support and guidance to our cloud customers and nurture high-value relationships with them as you try to understand their IT infrastructures, internal processes, and business needs. Through this service, you’ll be responsible for a premium support offering that builds, maintains, and grows long-lasting customer loyalty. As a Senior Technical Account Manager, you'll adapt your support to our customers' environment, cooperate with their other vendors, and advocate on their behalf by working closely with our Engineering, R&D, Product Management, and CEE teams to debug, test, and resolve issues.

Primary job responsibilities

  • Perform technical reviews and share knowledge to identify and prevent problems
  • Understand customers' technical infrastructures and their hardware and software needs
  • Perform initial or secondary investigations and respond to online and phone support requests
  • Provide excellent customer support for clients regarding their Red Hat solutions
  • Manage customer cases and maintain clear and concise case documentation
  • Advocate for customers within Red Hat
  • Travel to visit customers

Required skills

  • 5+ years of Linux and UNIX system administration experience
  • Experience in a support, development, engineering, or quality assurance organization
  • Ability to manage and grow existing enterprise customer relationships by delivering attentive relationship-based support
  • Advanced technical knowledge of the Linux file system and the Linux kernel
  • Practical experience with a variety of hardware vendors
  • Understanding of enterprise-class applications like Oracle, Veritas, and SAP
  • Excellent written and verbal communication skills

 

The following are considered a plus:

 

  • Bachelor's degree in a technology-related discipline
  • Experience with training and presentation delivery
  • Red Hat Certified Engineer (RHCE)


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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