Technical Account Manager - Switzerland

Technical Account Manager - Switzerland

Job ID 
52529
Department 
Technical Support
Location 
CH-Remote
Posting date 
9/19/2017
Remote base 
Zurich

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Account Manager for our enterprise customers in the Europe, Middle East, and Africa (EMEA) region. In this role, you'll provide personalized support and guidance, cultivating high-value relationships with clients as you seek to understand their IT infrastructures, internal processes, and business needs. You will build, maintain, and grow long-lasting customer loyalty. As a Technical Account Manager, you will also tailor support for our customers' environments, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues. Thsi role can be based remotely in Zurich, Switzerland.

Primary job responsibilities

  • Perform technical reviews and share knowledge to identify and prevent issues
  • Understand your customers' technical infrastructures, hardware, and products
  • Perform initial or secondary investigations and respond to online and phone support requests
  • Deliver key portfolio updates and assist customers with product upgrades
  • Manage customer cases and maintain clear and concise case documentation
  • Serve as the customer advocate within Red Hat
  • Travel, as necessary, to visit customers

Required skills

  • 5+ years of Linux and UNIX system administration experience
  • Experience in a support, development, engineering, or quality assurance organization
  • Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
  • Working experience with a variety of hardware vendors
  • Understanding of enterprise-class applications like Oracle, Veritas, and SAP
  • Excellent  written and verbal communication skills
  • Native or proficient German language skills

The following are considered a plus:

  • Bachelor's degree in a technology-related discipline
  • Experience with training and presentation delivery
  • Red Hat Certified Engineer (RHCE)


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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